Absolutely lovely boutique hotel! The staff were fantastic, always eager to help with recommendations, reservations, and directions. The owners personally welcomed us and made us feel at home. The hotel had a charming decor and our room had a lovely little balcony with a gorgeous view. The location was perfect, close to the Markt but on a quiet street. The breakfast was delicious and the chocolates left in our room every night were a sweet touch. I highly recommend this hotel for a wonderful stay in Bruges.

The hotel is fabulous in every way---the staff, the services, the restaurant,------- we parked our car in the hotel garage and the staff washed the windows and got all the bugs off the car without our requesting-----everything was terrific!

No complaints---this hotel and its staff is wonderful!

The breakfast is delicious and marvellous served with champagne flowing and different' treats'. It has perfect and excellent location in the fields of Flanders, in a beautiful area. Historic Centre of Brugge district is worth seeing.

The breakfast was divine, the check-in was efficient. The room was spotless with great decor and amenities like a minibar, central heating, and an iron for my comfort. The staff team was immensely pleasant. The hotel's marvelous location was near the market square.

I have stayed before and enjoyed it, but was disappointed no room service and no restaurant. Also found some staff had a language problem when explaining things, but perhaps that was our fault! I am still waiting to hear if I have been charged twice for my accommodation..as I had to sign for everything at the end of my stay! But, I would still return as we love the feel of the hotel and it's position (and Bruges).

Fabulous staff - especially Isobelle and Linda who were incredibly freindly and helpful. Fabulous room with excellent facilities and comfort and the Hotel was extrremely well situated for walking around the city.

Everything was great but the car park was quite difficult for a large car

The location here is perfect, just a short walk from a stunning neo-gothic tower, and the staff is consistently professional.

Room was well appointed and comfortable. Very close to centre of town.Secure parking was available. Staff helpful, friendly and spoke English.

Internet connection was restricted, not able to send emails using Microsoft Outlook. Very noisy, Pubs and Clubs close by with drunken behaviour, shouting and hollering going on all night until 7 am on Sunday morning.

Great location Helpful courteous staff Comfortable room very well appointed.

Enjoyed our stay here a lot! The staff knew their stuff and were really friendly. The location was nice, tucked away in a quiet spot. We loved that we were close to restaurants, cute shops, and the heart of the city. 🌟

Well-appointed and nicely decorated room with fantastic decor. Complimentary Wi-Fi, an ipad, and a TV set — very useful. Private parking onsite provided. The smooth check-in.

Not exceptional staff!

The staff and the private spa. We loved the location with the access to the bike rental and dining options.

The restaurant was closed.

We were amazed by the personal attention we received at Relais & Chateaux Hotel Heritage. The staff went above and beyond to make our stay comfortable and memorable. The location in the heart of old town was perfect, and the hotel itself was elegant and charming. The rooms were spacious and had all the amenities we needed. The complimentary fruit, chocolates, and daily weather forecast were wonderful touches. We also enjoyed the sauna and steam room for relaxation. The breakfast buffet was delicious and had a variety of treats each day. the service, location, and amenities made our stay at Relais & Chateaux Hotel Heritage truly wonderful. We would definitely recommend this hotel to others. we highly recommend this hotel for comfort and luxury.

Everything, particularly the after hours service

Fab hotel , fantastic location , staff very helpful , room was luxurious

Shame no tea and coffee facilities available in room